Refund policy

Return Policy – Dear Black Man™

At Dear Black Man™, we stand behind the quality and intention of every item we create. If something isn’t right, we’ll do our best to make it right.

Returns

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, items must be:

  • In the same condition you received them

  • Unworn, unused, and unwashed

  • With original tags and in original packaging

  • Accompanied by proof of purchase or your order number

To start a return, email us at info@dearblackman.co with your order number and reason for return.
Returns must be approved before being sent back. Items sent without prior approval will not be accepted.

Once approved, you’ll receive return instructions and a prepaid return label.

Damaged or Incorrect Items

If your item arrives damaged, defective, or not what you ordered — contact us immediately at info@dearblackman.co. We’ll make it right, no questions asked.

Items Not Eligible for Return

Some items are not eligible for return, including:

  • Custom or personalized items

  • Items marked final sale

  • Gift cards

  • Worn or washed items

  • Items returned without prior authorization

If you're unsure about your item’s eligibility, reach out. We’re here to help.

Exchanges

Need a different size or item?
The quickest way is to return the original and place a new order. Once your return is received and approved, we’ll process your refund.

European Union Customers

If your order was delivered within the EU, you are entitled to a 14-day cooling-off period. This means you may return your order within 14 days for any reason. Items must be unworn, unused, and in original condition, with tags and proof of purchase.

Additional Return Rules

  • Free return shipping is provided on approved returns.

  • A 10% restocking fee applies to all returned items (unless the return is due to our error).

  • Final sale items are not eligible for return.

Still Have Questions?

We’re always here.
Reach out to info@dearblackman.co and a team member will respond with care and clarity.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dearblackman.co.